Optimum support around the clock for 28 Hallmark Hotels
QDOS Communications was awarded the IT support contract for Hallmark Hotel Group in October 2016, supporting 28 operating hotels located throughout the UK from Aberdeen to Bournemouth, formed through the acquisition of Menzies, Hallmark and Feathers portfolios. The 28 properties within the estate includes some of the most high profile UK regional properties, from the South Coast to the North of Scotland.
To deliver service and support to the 28 hotels within the Hallmark Group to ensure all IT systems work at optimum levels around the clock, whether it’s during a busy weekday, a Bank Holiday weekend or the middle of the night on Christmas Eve.
To ensure multiple hospitality IT systems work effectively throughout the UK-wide estate, a dedicated team of seasoned QDOS technicians provide effective 1st Line Helpdesk IT Support, around the clock, 7 days a week, 365 days a year. 2nd Line Helpdesk Support is also provided to the hotels, with QDOS creating user accounts, administering general IT queries and managing tickets raised with third-party suppliers. 3rd Line Support is escalated to the relevant parties, ensuring a prompt and professional level of service to the hotels. In addition to coordinated and structured monthly preventative IT visits across the estate, QDOS provides tailored IT Professional Services to the hotels.
I would like to thank you for all the hard work, dedication, focus, and passion that you have demonstrated throughout the decoupling and the brilliant rollout project for our newly acquired hotels. The feedback received has been fantastic and you have all been instrumental in the success of this project.
We work with long-established clients and new owner operators for the provision of total technology solutions.